Fault Report Form

In the event of any malfunction, abnormal operation, or technical issue in Sediroglu Group machinery, the end-user must immediately submit a Fault Report Form and stop operating the affected equipment. Proper reporting ensures safety, protects warranty conditions, and enables fast technical resolution.

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⚠ Official Service & Safety Policy – Authorized Technical Procedures Only To ensure operational safety, machine integrity, and long-term performance, all Sediroglu Group machinery must be handled strictly in accordance with official technical procedures. In the event of any malfunction, unauthorized intervention is strictly prohibited. Welding, structural alterations, third-party spare parts installation, dismantling, or mechanical modifications without written approval may void the warranty and cause serious operational risks. For fast and accurate support, end users must submit a structured fault report including the machine model, serial number, detailed issue description, visual evidence (photos or videos), and operating conditions at the time of failure. This information enables our engineering team to conduct a precise technical evaluation and provide remote guidance or corrective action when required. Following official service protocols protects your investment, prevents secondary damage, reduces downtime, and ensures full compliance with safety standards. Sediroglu Group is committed to delivering professional technical support — but all interventions must remain under authorized engineering supervision to maintain machine reliability and warranty protection.

⚠ Important Notice – No Unauthorized Intervention

In case of any malfunction:

The end-user must NOT intervene in the machine.
No welding operations must be performed.
No additional parts or third-party components may be installed.
No structural or mechanical modifications are allowed.
No dismantling should be carried out without approval.

Any unauthorized intervention, modification, or structural change may:

Void the warranty
Cause further technical damage
Create operational safety risks
Lead to irreversible mechanical failure

Sediroglu Group strictly requires that all technical evaluations and corrective actions be conducted under the supervision of its engineering team.

How to Submit a Fault Report

To ensure fast and accurate technical support, please provide:

Machine model and model code
Serial number
Description of the issue
Photos and/or videos of the affected area
Date and time the issue occurred
Operating conditions at the time of malfunction

Providing detailed information allows our engineers to diagnose the issue quickly and provide structured instructions.

Technical Evaluation Process

Once the report is received:

1️⃣ Our technical team analyzes the issue.
2️⃣ Remote support guidance is provided.
3️⃣ If necessary, corrective actions are structured.
4️⃣ Spare parts or on-site intervention is evaluated if required.

This controlled process ensures machine safety and operational continuity.

Protecting Your Investment

Immediate reporting without unauthorized intervention:

✔ Protects warranty coverage
✔ Ensures operator safety
✔ Prevents secondary damage
✔ Reduces downtime
✔ Maintains engineering integrity

Sediroglu Group remains fully committed to providing fast and professional technical assistance — but all corrective actions must follow official procedures.

If you suspect any malfunction, stop the machine and contact our technical team immediately.